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Jonesmoves Ltd – Terms and Conditions

These Conditions set out the rights and obligations of the remover ( we-us-our ) and the
customer ( you-your ). These Terms and Conditions can only be changed with the prior
written agreement of both the remover and the customer.
1.0 Our quotation is an inclusive price.
2.0 We reserve the right to amend the price stated in the quotation to take account of
changes of circumstances which were not taken into account when preparing our quotation
and are confirmed to us in writing.
Such factors may include the following :-
2.1 Where the work is not carried out within 3 months of the date stated in the quotation.
2.2 Increased costs resulting from currency fluctuations or changes in taxation, freight
charges or increased road fuel prices.
2.3 We have to collect or deliver goods at your request to above ground and first floor and
were not made aware of this at time of quotation.
2.4 We supply any additional services.
2.5 The work is carried out outside normal working hours ( 8.00 am to 6.30 pm ) at your
request after the quotation is given.
2.6 We are requested to provide additional services not included in the quotation, including
the moving or storing of extra goods.
2.7 We are unable to access the collection or delivery point or such access is inadequate or
innapropriate for our vehicles. If access is not possible then we may offer the alternative for
you to hire at your expense a smaller vehicle. We will then tranship the load piece-meal and
will charge for the extra time needed on a pro rata basis. If our driver is required to drive the
hired vehicle then all insurance cover for the vehicle and goods carried must be organised
and paid for by yourselves.
2.8 We have to pay parking or parking penalty charges.
2.9 There are delays or events outside our control which increase the cost or recources
required to complete the work.
2.10 Our quotation does not constitute a contract and accordingly there is no contact
between us until you have emailed to indicate that you agree to the date, time and cost of
your move and have paid any monies due. The contract will then be on these Terms and
Additional Work
3.0 Unless otherwise agreed in writing the following is not included in the quotation.
3.1 Dissmantling or assembly of units including flatpack.
3.2 Disconnecting, reconnecting, dissmantling or reassembling any appliances, fixtures,
fittings or equipment.
3.3 Taking up or removal of fitted floor coverings.
3.4 The movement of any item or items which our staff reasonably believe they cannot
move safely, whether due to its nature or position.
3.5 You are recommended to make arrangements for any such work to be provided for
3.6 If you have requested and paid for a dissmantling and/or reassembling service it is on
the express understanding that as we are dealing with previously erected goods, whilst all
care will be taken, we will not be liable for any damage howsoever caused.
Your Responsibilities
4.0 You must.
4.1 Obtain at your own expense all permissions, consents, licences, permits or customs
documents required for the removal of the goods.
4.2 Be present either personally or through an authorised representative during the
collection and delivery process.
4.3 Prepare and stabalise all appliances prior to their removal.
4.4 Take reasonable precautions to prevent the unauthorised removal of goods not
belonging to you and check to ensure that all your goods are duly removed.
4.5 Provide proper protection for goods left unattended or in unoccupied premises.
4.6 It is ( your ) the customer’s responsibility to ensure that all goods will fit into the final
destination property. The Removal Company will not be held responsible if goods will not fit,
either through access issues or due to the volume of goods.
4.7 Empty, defrost and clean refrigerators and freezing equipment.
4.8 In addition you must provide us with contact details during the removal process
including transit and/or storage of goods to the point of delivery.
4.9 We will not be liable for any loss, damage, cost or additional expense that may occur as
a result of your failure to fulfill these obligations unless by reason of our own negligence or
breach of contract.
4.10 No employees will cross any ground that is muddy, waterlogged or in any condition
that would affect the ability of the crew to remain in a clean, tidy and professional
Ownership of Goods
5.0 You confirm to us that the goods being removed are your property or that you have the
authority of the owner to enter into this contract in relation to the removal of the goods and
storage thereof.
5.1 You undertake to indemnify us for any claims and keep us indemnified against any
claims resulting from any breach by you of clause 5.0.
Excluded Goods
6.0 Unless previously agreed by us in writing by a director the following items are excluded
from this contract and will not be removed.
6.1 Prohibited, stolen goods, drugs, pornographic material, potentially dangerous, damaging
or explosive items such as aerosols, paints and firearms and/or ammunition. Also gas in any
form or bulk liquids including oils, fuels and/or cleaning products.
6.2 Jewellery, watches, trinkets, precious stones or metals, money, deeds, securities,
stamps, coins or collections of any similar kind.
6.3 Any goods likely to encourage vermin or other pests or to cause infestation or
6.4 Perishable items and/or those requiring a controlled enviroment or refrigerated or frozen
food or drink.
6.5 Animals, birds, fish or any livestock.
6.6 Goods requiring any licence or government consent for export or import or any
movement contemplated within the removal.
6.7 If we do agree to remove any such goods we will not accept any liability for loss or
damage unless we are negligent or in breach of contract. If you submit any such goods
without our knowledge we will make them available for your collection and if you do not
collect such goods within a reasonable time we reserve the right to take further steps in
relation to the disposal of any such goods. You must indemnify us against any additional
charges, expenses, damages, costs or claims incurred by us as a result.
6.8 We accept no liability for any garden furniture, pots, plants etc due to the nature of
weathering that can make such items unstable and brittle.
Postponement and Cancellation
7.0 If this agreement is postponed or cancelled we may charge you depending on the
amount of notice given. Our charges are as follows:-
7.1 More than 7 days before booked date – no charge.
7.2 Between 3 and 7 days before booked date :- up to and not more than 50% of the
removal charge.
7.3 Less than 3 days before the booked date :- the full amount.
7.4 For this purpose working days include Mondays to Fridays other than public holidays.
7.5 If cancellation is with more than 7 days notice and a deposit has been paid and/or boxes
delivered, then we will make a nominal charge to cover the cost of delivery/collection/
cancellation .
7.6 You must inform us at the time of booking whether the unloading will subject to key
exchange ( rental properties do not usually wait on key exchange whereas buy/sell
properties usually do ).
7.7 If key exchange does not happen at all on the removal day after we have loaded then
we will arrange storage for your goods at your cost. We will then reorganise your re delivery
at the same cost to you of the original booked move.
7.8 Waiting Time. We do not impose any charges for waiting for keys. ( Subject to 7.7 ).
8.0 You must pay our charges so that we have cleared funds in advance of the removal.
8.1 We will accept cash payment on the day of the removal only if agreed on booking.This
has to be paid prior to the commencement of loading.
8.2 You must not withold any part of the agreed price.
8.3 We reserve the right to charge interest on overdue amounts.
8.4 Payment terms may only be varied with our writen agreement in advance.
Our Liability for Loss or Damage
9.0 Our liability for negligence or breach of contract or otherwise under common law in
relation to your goods is limited to our insurance cover of £10,000 per vehicle.
You may request for a higher amount and this extra cover will be quoted for separately
Please note that in the case of a claim an item is defined as any one article, suite, pair, set,
complete case, package, carton or other container.
9.1 We are not liable on a ‘ new for old ‘ basis for any lost or damaged goods.
9.2 We shall not be liable to the extent that loss or damage is caused or contributed to by
moving goods under your express instuctions against our advice and in a manner that is
likely to cause damage.
9.3 You must notify us as soon as possible of any damage to premises and to goods for
9.4 We shall not be liable for damage to flat pack units that we are asked to move in their
completed state.
9.5 We shall not be liable for scuffs or other removal marks to soft furnishings and/or
mattresses that are not protected or that we have not been requested to supply and fit such
coverings and protection to.
9.6 We shall not be liable for loss, damage or in any way unable to fulfil our contract with
you for the following.
Act of war (whether declared or not) foreign or UK hostilities, civil war, terrorism, act of God
or any other event that is deemed to be beyond our reasonable control.
Excluded Risks
10.0 We are not liable for the following.
10.1 Loss or damage to cars or other motor vehicles unless carried in an enclosed vehicle
or trailer specially constructed for the purpose.
10.2 Electrical and mechanical derangement, unless shown to be as a result of physical
external damage to the item concerned or as a result of fire, flood,collision or overturning of
road vehicle or other conveyance.
10.3 Breakage, scratching, denting, chipping, staining and tearing of items packed by you
including trunks, suitcases and the like unless reasonably attributed to physical damage to
such items caused by collision or overturning of road vehicle or other conveyance. To
reiterate and clarify self packed items are not covered.
10.4 This policy shall also exclude claims for missing items unless an inventory is supplied
by you and approved by us prior to the move.
10.5 Loss or damage which occurs prior to collection or packing by us or after delivery or
unpacking by us.
10.6 Loss or damage to jewellery, watches, trinkets, precious stones, precious metals,
coins, money, deeds, bonds, securities and stamps or collections of a similar kind.
10.7 Loss or damage caused by wear and tear, general deteriation, warping or shrinkage,
moth or vermin unless it can be reasonably demonstrated that such loss or damage arose as
a result of our actions or failings.
10.8 Any consequential loss.
10.9 Loss or damage to refrigerated or frozen food and/or drink, plants, house plants, brittle
objects, items with inherent defects howsoever caused and/or goods likely to encourage
vermin and other pests to cause infection. Outdoor and garden pots and containers are
specifically excluded form any cover.
10.10 Prohibited or stolen goods, drugs, potentially dangerous, damaging or explosive items
including gas bottles, aerosols, paints, firearms and/or ammunition.
10.11 Animals and their cages or tanks including pets, birds or fish.
10.12 Mysterious disappearance of customers goods in transit unless evidence ( inventory )
can be provided to prove beyond reasonable doubt that the loss is soley attributable to the
dishonest actions of an employee.
10.13 None of our employees will incur any liability to you.
10.14 If the value of your goods in store or in transit is, at the time of loss or damage,
collectively of greater value than the value declared, then you will bear the equivalent
proportion of the claim in the same ratio as the actual value exceeds the declared value.
10.15 Our liability is limited to the reasonable cost of repair and no claim will be considered
in respect of any depreciation in value of any item as a result of such repair.
10.16 Where any item consists of items in a pair or set, we will not pay more than the value
of any particular part or parts which may be lost or damaged, without reference to any
special value which such part or parts may have as part of a pair or set, nor more than a
proportionate part of the declared value of the pair or set.
Delays In transit
11.0 Unless specifically agreed all arrival and departure times are estimates only.
11.1 If a specific timetable is agreed in writing between us and any delay within our
reasonable control occurs we will pay for your reasonable expenses resulting from our
failure to keep to the agreed writen timetable. If through no fault of ours we are unable to
deliver your goods and take them into storage then any additional storage charges and
delivery charges incurred as a result will be at your expense.
Time Limit For Making a Claim
12.0 You must notify us of any loss or damage within 7 days of the collection of goods by
you or their delivery by us to their destination unless we agree in writing to an extension of
this time limit. If you fail to make a notification to us of such loss or damage within this time
scale we will not be liable.
Witholding or Disposal of the Goods
13.0 We have the right to withold and/or ultimately dispose of some or all of the goods until
you have paid our charges and any other monies due under this or any other agreement
between us. This specifically applies to potential claims for loss or damage that are reported
to us before the move is completed.
14.0 We reserve the right to sub –contract part or all of the work provided for under this
agreement in which case these Terms and Conditions will continue to apply in full.
Applicable Law
15.0 These Terms and Conditions are subject to the Law of England and Wales.
Whole Agreement
16.0 These Terms and Conditions together with our quotation form the whole agreement
between us and all other correspondence or oral discussions or representations are